Casualty Adjusting

 

Who Should Attend

• Entry-Level employees of Insurance Companies Claims Departments who are assigned casualty losses.
• Supervisors and managers who require a basic understanding of casualty claims handling.
• Current claims adjusters who need more knowledge of casualty claims adjusting.
• Independent adjusters who need training in casualty claims adjusting techniques.

Prerequisite

None.

Course Content

Updated to the latest editions of the ISO ™ policy forms for the Personal Auto Policy, Commercial General Liability Policy, Garage Policy and Howeowners Section II. Expanded emphasis on statement taking exercises and significant case law results. The Casualty Adjusting course teaches the principles of Law and Legal Liability, Automobile and General Liability principles with emphasis on the Personal Auto Policy and Commercial General Liability coverages. Actual cases are studied to enhance the student's ability to apply principles to practical applicaations.

The course takes the student beyond textbook lecture. The many workshops and case studies build confidence and skills and provide a basis for effective, professional quality claims handling.

Special Features

• Pre-course study material to familiarize the student with insurance, legal and medical terms.
• Statement-taking exercises to build interviewing skills.
• Testing is a vital part of the course. Students know their progress following each unit of instruction.

Syllabus

Introduction to Insurance

• Kinds of Insurance
• Carriers, Policies, Regulations
• Understanding medical, Legal and Insuarnce Terms

Principles of Law

• Common and Statute Law
• Systems of Courts - Jurisdiction
• Litigation - Practice and Procedure
• Case Law/References

Aircraft and Garage Policies

• Introduction to Coverages
• Investigating Losses

Statement Taking

• Why We Take Statements
• Techniques and Guides
• Critique Workshop

Automobile Liability and Coverage

• Principles, concepts, Negligence
• Understanding the Personal Auto Policy
• No-Fault Coverages
• UM, Med Pay, Physical Damage
• Commercial Auto Policy

Principles of Legal Liability

• Tort vs. Contract
• Duties, Negligence Theory
• Comparative - Contributory
• Law of Contracts
• Workshop and Case Study

Auto Physical Damage Claims

• Terms
• Coverages
• Total Losses

General Liability

• CGL Coverage - Occurrence/Claims Made
• Premises and Products
• Comprehensive Personal Liabiltiy (HO II)
• E & O Coverages
• Investigating Techniques/Workshops

Good Faith Claims Handling

• Ethics, Documentation, Professionalism
• Unfair/Fair Claims Practices
• Deceptive Trade Practices

Damages

• Measures of Damage, Admissibility
• Collateral Source, Consortium
• Wrongful Death, Survivor Statutes
• Latest Trends in Case law

Evaluation and Settlement

• Reserves, Reserving and Statistics
• Facts, Law, Evidence, Injury or Damage
• Settlement Values, Techniques
• Negotiating - Insureds, Claimants, Attorneys
• Releases, Subrogation

Reporting

• Captioned Reports
• Photos and Diagrams

Dates

Vale East (PA)	Vale Central (TX)	Vale West (CA)
2008 -$2295	2008 -$2295	2008 -$2295
Mar 10-21	Jun 16-27	Sep 22-Oct 3
Oct 20-31	Dec 8-19

 

© 2008 Vale National Training Center, Inc.